Corporate Housing, Toronto

Things People Love About CorporateStays.com: Customer Reviews from Toronto

April 5, 2013

I was going over some of our customer responses to our team in Toronto and I was so proud of all the positive reviews that I just had to share some of them with you. As I read over the emails it occurred to me that a few themes started coming up over and over. If you would humor me, as the proud boss of a fantastic team, to share some of these responses, I think there really is so much to learn from them.

Personal customer reviews provide such an amazing insight for a company. I’m just incredibly grateful to our awesome customers for taking the time to give us feedback, to let us know that we’re doing a good job, and to let us know what we could do better. Looking over some of the emails, a few themes came up that I believe provide some great insight as to what customers are looking for in a corporate rental.

Location, location, location!

This one might seem obvious, but nevertheless this was one of the big themes that kept coming up, so I have to believe that this is an area where our industry could still stand to improve. Guests of CorporateStays.com Toronto told us that they appreciated being close to their offices, being central, and having easy access to attractions in the city.

Jian from China wrote :

Thanks a lot for your accommodation, it’s a pleasure to have a living place so conveniently located near my office.

Thanks a lot for your help, we had a wonderful stay at 140 Simcoe street, will definitely recommend it to my colleagues.

I don’t need to tell you how happy I am to hear that not only was the customer satisfied, but that they will be telling their friends and colleagues about our services. As word of mouth is so important to marketing in any industry, in the high-competition housing industry I would say that it is even more so.

Location came up a lot in our customer responses. I think that is one area where furnished apartments really have the upper hand on hotels, we are much more flexible on where we are able to choose are housing locations. In Toronto we have a variety of options for our clients, but we do try to be close to the business centre, the financial district, and downtown. I’m happy that our efforts are appreciated.

Feeling Welcome and at Home : The Benefits of Personal Attention

I really loved hearing from guests who decided to extend their stay at least partially because they felt at home in their accommodations, and personally looked after by our customer care team and concierge services.

Rubén from Spain wrote:

I am also very pleased having you as a host. If I am staying so long in Canada is because I really feel at home, and your suite has a lot to do with that feeling.

CorporateStays.com prides itself on excellent customer care. I know that our team really does try to go that extra distance to make sure that our guests feel at home, and hearing back from customers that we’re getting it right is really great. This sort of feedback helps us to keep moving in the right direction.

Customers also loved the personal concierge services that our team offered, mentioning such helpful factors as being provided with maps of the city and recommendations as to where to go and where to eat. Our concierge services are one way that CorporateStays.com really tries to go above and beyond for our customers.  We know that it can be overwhelming to stay in a different city, or even country for extended periods of time, for business, or for temporary stays, I am happy that by going a small ways towards helping our customers feel at home, we have actually succeeded in extending people’s stays, and in making people feel at ease in the city.

Thanks for Getting it : Understanding the Needs of Our Clients

At CorporateStays.com Toronto, a majority of our guests are in the city for business stays. In some ways this means that their requirements are different from, say a vacationer or tourist. Understanding the needs of your guests is so key to leaving your customers with a positive experience, that is why I was so happy to read:

I really appreciate the professionalism and attention to detail. Travelling and working in another city/country can be very stressful and you have all helped ease the transition. Your team is extremely friendly and understands the needs of the corporate traveler. Thank you for being a great partner!

– Antonia from the US.

Any company can appreciate the need to adjust to the requirements of their clients. In our case this means everything from providing high-speed Internet connections, to ensuring comfortable workspaces, equipped kitchens, and so much more. It’s all in the details, as Antonia notes.

I hope that we can remain open to the comments, suggestions, and changing needs of all our clients through an open dialogue and an attention to the details. A company is its clients in a lot of ways, and through listening to our customers we can end up working together to create a better experience.

Vladimir de Suarez,
Founder, Fan & CEO

Comments

comments

You Might Also Like

16 Comments

  • Reply Delhi Escort girls September 18, 2018 at 11:47 am

    *Some times its a pain in the ass to read what people wrote but this web site is very user friendly ! .

  • Reply mouse click the following website page September 18, 2018 at 8:35 pm

    I appreciate, cause I found just what I was looking for. You have ended my 4 day long hunt! God Bless you man. Have a nice day. Bye

  • Reply wellness September 19, 2018 at 2:31 am

    Hey There. I found your blog using msn. This is a very well written article. I’ll make sure to bookmark it and return to read more of your useful information. Thanks for the post. I’ll certainly return.

  • Reply couples therapy retreat near me September 19, 2018 at 4:00 am

    Hey there! This is my first visit to your blog! We are a team of volunteers and starting a new initiative in a community in the same niche. Your blog provided us valuable information to work on. You have done a extraordinary job!

  • Reply Miguel Heberling September 19, 2018 at 4:16 am

    It’s arduous to seek out educated folks on this matter, but you sound like you realize what you’re speaking about! Thanks

  • Reply Escorts in Delhi September 19, 2018 at 4:53 am

    *Hmm it appears like your website ate my first comment (it was super long) so I guess I’ll just sum it up what I had written and say, I’m thoroughly enjoying your blog. I as well am an aspiring blog blogger but I’m still new to everything. Do you have any points for novice blog writers? I’d certainly appreciate it.

  • Reply best items to sell online September 19, 2018 at 5:15 am

    Howdy! I could have sworn I’ve been to this website before but after checking through some of the post I realized it’s new to me. Nonetheless, I’m definitely glad I found it and I’ll be book-marking and checking back often!

  • Reply best marriage counselors September 19, 2018 at 8:05 am

    I don’t know whether it’s just me or if perhaps everybody else experiencing issues with your blog. It appears like some of the text on your posts are running off the screen. Can someone else please provide feedback and let me know if this is happening to them as well? This might be a issue with my internet browser because I’ve had this happen before. Appreciate it

  • Reply good things to sell online September 19, 2018 at 9:25 am

    I love your blog.. very nice colors & theme. Did you make this website yourself or did you hire someone to do it for you? Plz respond as I’m looking to create my own blog and would like to know where u got this from. thank you

  • Reply personalized promotional items September 19, 2018 at 10:40 am

    Do you mind if I quote a couple of your posts as long as I provide credit and sources back to your website? My blog site is in the exact same area of interest as yours and my users would certainly benefit from some of the information you present here. Please let me know if this ok with you. Thanks a lot!

  • Reply Call Girls in Delhi September 19, 2018 at 11:10 am

    *Some really superb info , Sword lily I found this.

  • Reply seo September 19, 2018 at 2:58 pm

    PHP SEO: Search Engine Optimization
    php seo uzmanı olarak şirketimiz php seo hizmeti vermektedir günümüz ortamında site sahiplerinin php bilgisi nekadar iyi olsada php seo metotları arama motorlarında optimize edilmesi gereken hususlardan bir tanesi web siteniz nekadar iyi olsada arama motorlarına duyarlı olmasına özen gösterin. php seo uzmanlarımızdan destek alabilirsiniz sitenizi aramotorlarına duyarlı hale geçirelim.

  • Reply Delhi Escort girls September 19, 2018 at 3:24 pm

    *Hello, Neat post. There is an issue along with your site in web explorer, could test thisЎK IE still is the marketplace leader and a huge portion of other people will miss your magnificent writing because of this problem.

  • Reply fashion show September 19, 2018 at 8:50 pm

    Nice blog here! Also your website loads up fast! What web host are you using? Can I get your affiliate link to your host? I wish my site loaded up as fast as yours lol

  • Reply relevant web-site September 20, 2018 at 2:33 am

    Thanks for another great article. Where else may just anyone get that type of information in such an ideal manner of writing? I have a presentation next week, and I’m at the look for such info.

  • Reply Sherise Labatt September 20, 2018 at 4:45 am

    It’s laborious to seek out knowledgeable folks on this subject, however you sound like you know what you’re speaking about! Thanks

  • Leave a Reply

    Download the app